Terms of Service

This website is operated by Ortekoor Limited. Throughout the site, the terms "we," "us," and "our" refer to Nemilo. Ortekoor Limited offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including any additional terms, conditions, and policies referenced herein or available via hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions outlined here, you may not access this website or use any of its services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to our current store will also be subject to these Terms of Service. You can review the latest version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to our website. It is your responsibility to check this page periodically. Your continued use of the website following any changes constitutes your acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services to you.

Section 1 — Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you are of the age of majority and have granted us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, and you may not, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).

You must not transmit any worms, viruses, or any destructive code.

A breach or violation of any of these Terms will result in the immediate termination of your Services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission across networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website without our express written permission.

The headings used in this agreement are provided for convenience only and will not limit or otherwise affect these Terms.

Section 3 — Accuracy, Completeness, and Timeliness of Information

We are committed to ensuring that the information on this site, including product descriptions, pricing, and availability, is accurate, complete, and up to date. In the event of an error, we will make reasonable efforts to correct it promptly. Prices and availability are subject to change without notice. We reserve the right to cancel or refuse any order where a pricing error has occurred.

This site may contain certain historical information. By nature, historical information is not current and is provided for reference purposes only. We reserve the right to modify the contents of this site at any time to ensure information remains accurate and current.

Section 4 — Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without prior notice.

We shall not be held liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

Section 5 — Products or Services

Certain products or services may be available exclusively online through our website. These may have limited quantities and are subject to our Return Policy.

We have made every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor will display colors accurately.

We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis. We also reserve the right to limit the quantities of any products or services offered. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We may discontinue any product at any time. Any offer for a product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or materials obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed by or under the same customer account, the same credit card, or the same billing or shipping address. If we modify or cancel an order, we will attempt to notify you using the email address or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to have been placed by dealers, resellers, or distributors.

You agree to provide accurate, current, and complete purchase and account information for all transactions made at our store. You also agree to promptly update your account details, including your email address, credit card number, and expiration date, so that we can process your transactions and contact you as needed.

For more details, please review our Refund and Return Policy.

Section 7 — Optional Tools

We may provide you with access to third-party tools over which we have no control, input, or monitoring.

You acknowledge and agree that we provide access to these tools "as is" and "as available" without any warranties, representations, or conditions of any kind, and without endorsement. We are not liable in any way for your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk and discretion. You should be familiar with and agree to the terms set by the relevant third-party provider(s).

We may, in the future, offer new services or features through the website (including the release of new tools and resources). Such new features and services shall also be subject to these Terms of Service.

Section 8 — Third-Party Links

Some content, products, and services available through our Service may include materials from third parties.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these sites, and we do not warrant or assume any liability for third-party materials, websites, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. Please carefully review the policies and practices of any third party before engaging in a transaction. Complaints, concerns, or questions regarding third-party products should be directed to the third party.

Section 9 — User Comments, Feedback, and Other Submissions

If, at our request, you send us certain specific submissions (such as contest entries), or if, without a request, you send creative ideas, suggestions, proposals, plans, or other materials (whether online, by email, or by postal mail) — collectively referred to as "comments" — you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, or otherwise use such comments in any medium. We are under no obligation to (1) maintain any comments in confidence, (2) provide compensation for any comments, or (3) respond to any comments.

We may, but are not required to, monitor, edit, or remove content that we determine, at our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, nor will they contain any virus or malware that could affect the operation of the Service or any related website. You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of any comments. You are solely responsible for the accuracy of your comments and any consequences of them. We take no responsibility and assume no liability for any comments posted by you or any third party.

Section 10 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 — Errors, Inaccuracies, and Omissions

Occasionally, our site or Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any such errors or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information on the Service or related websites, including pricing information, except as required by law. No specified update or refresh date should be taken to indicate that all information in the Service has been modified or updated.

Section 12 — Prohibited Uses

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, state, or local regulations, laws, rules, or ordinances; (d) to infringe upon or violate our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or other malicious code that will or may affect the functionality of the Service, any related websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service, any related websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of these prohibited uses.

Section 13 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from the use of the Service will be accurate or reliable.

You agree that, from time to time, we may remove the Service for indefinite periods or cancel it entirely without notice.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered through it are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representations, warranties, or conditions of any kind — whether express or implied — including all implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Nemilo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages — whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such cases shall be limited to the maximum extent permitted by law.

Section 14 — Indemnification

You agree to indemnify, defend, and hold harmless Nemilo and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand — including reasonable attorneys' fees — made by any third party due to or arising out of your breach of these Terms of Service, the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 15 — Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity or enforceability of any remaining provisions.

Section 16 — Termination

The obligations and liabilities of both parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service remain in effect unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or simply by ceasing to use our site.

If we determine, in our sole judgment, that you have failed (or we suspect you have failed) to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services (or any part thereof).

Section 17 — Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, along with any policies or operating rules posted by us on this site or in relation to the Service, constitute the entire agreement and understanding between you and us. They govern your use of the Service and supersede any prior or contemporaneous agreements, communications, and proposals — whether oral or written — between you and us (including any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 — Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong.

Section 19 — Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for updates. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

Section 20 — Contact Information

If you have any questions regarding these Terms of Service, please contact us at support@nemilo.com.