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Privacy Policy
Privacy Policy
This Privacy Policy explains how nemilo.com (the "Site" or "we") collects, uses, and shares your Personal Information when you visit or make a purchase from our Site. We are committed to protecting your privacy and handling your information responsibly.
Collecting Personal Information
When you visit our Site, we collect certain information about your device, your interactions with the Site, and the details necessary to process your purchases. If you contact us for customer support, we may also collect additional information from you.
Throughout this Privacy Policy, we use the term "Personal Information" to refer to any information that can uniquely identify an individual. Below is a breakdown of what Personal Information we collect and why.
Device Information
- Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately and perform analytics to optimize Site performance.
- Source of collection: collected automatically when you access our Site via cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor, Shopify.
Order Information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card details), email address, and phone number.
- Purpose of collection: to fulfill your orders, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen for potential fraud, and — where you've opted in — share information or advertising about our products and services.
- Source of collection: collected directly from you.
- Disclosure for a business purpose: shared with our processor, Shopify.
Customer Support Information
- Purpose of collection: to provide you with customer support.
- Source of collection: collected directly from you.
Minors
Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the details below to request its deletion.
Sharing Personal Information
We share your Personal Information with trusted service providers who help us operate our business and fulfill our contracts with you. For example:
- We use Shopify to power our online store. You can learn more about how Shopify handles your Personal Information at https://www.shopify.com/legal/privacy.
- We may also share your Personal Information to comply with applicable laws and regulations, respond to subpoenas or lawful requests for information, or protect our rights.
Behavioural Advertising
As mentioned above, we use your Personal Information to provide targeted advertising and marketing communications that may be of interest to you. For example:
- We use Google Analytics to better understand how customers use our Site. You can read about how Google uses your Personal Information at https://policies.google.com/privacy?hl=en. You can also opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interactions with our ads on other websites with our advertising partners. Some of this information is collected and shared directly, and in some cases through cookies or similar technologies (which you may consent to depending on your location).
For more information about how targeted advertising works, visit the Network Advertising Initiative (NAI) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising through the following links:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also opt out of additional services through the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.
Using Personal Information
We use your Personal Information to deliver our services, which includes offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you informed about new products, services, and exclusive offers.
Lawful Basis
Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your Personal Information based on the following lawful grounds:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, provided they do not override your fundamental rights and freedoms.
Retention
When you place an order through our Site, we retain your Personal Information for our records unless and until you request its deletion. For more information about your right to erasure, see the "Your Rights" section below.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) when such a decision has a legal or otherwise significant effect on you.
We do engage in fully automated decision-making that may have a legal or significant effect using customer data.
Our processor, Shopify, uses limited automated decision-making to prevent fraud — these activities do not have a legal or significant effect on you. Services involving elements of automated decision-making include:
- Temporary blocking of IP addresses associated with repeated failed transactions (lasting a few hours).
- Temporary blocking of credit cards linked to blocked IP addresses (lasting a few days).
Your Rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to transfer it to another service, or to request that it be corrected, updated, or deleted. To exercise these rights, please contact us at support@nemilo.com.
Your Personal Information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing — including to Canada and the United States. For more information on how data transfers comply with the GDPR, please see Shopify's GDPR Whitepaper at https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a California resident, you have the right to access the Personal Information we hold about you (known as the "Right to Know"), to transfer it to another service, or to request corrections, updates, or deletion. To exercise these rights, please contact us at support@nemilo.com.
If you'd like to designate an authorized agent to submit these requests on your behalf, please get in touch with us using the contact details below.
Cookies
A cookie is a small piece of information downloaded to your computer or device when you visit our Site. We use several types of cookies — including functional, performance, advertising, and social media or content cookies — to enhance your browsing experience.
Cookies help websites remember your actions and preferences (such as login details or region selection), so you don't need to re-enter information each time you visit. They also provide valuable insights into how visitors interact with our Site.
Below is a list of the cookies we use to optimize your experience and provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with the shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
Reporting and Analytics
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Tracks landing pages. |
| _orig_referrer | Tracks landing pages. |
| _s | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics related to marketing and referrals. |
| _shopify_sa_t | Shopify analytics related to marketing and referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
The duration a cookie remains on your device depends on whether it is a "persistent" or "session" cookie. Session cookies last only until you stop browsing, while persistent cookies remain until they expire or are deleted. Most of the cookies we use are persistent and expire anywhere from 30 minutes to two years after being placed on your device.
You can manage or disable cookies through your browser settings. Please be aware that blocking cookies may affect your user experience and certain parts of our Site may no longer function properly.
Most browsers automatically accept cookies, but you can change this through your browser's "Tools" or "Preferences" menu. For guidance on how to modify, block, or manage cookies, check your browser's help documentation or visit www.allaboutcookies.org.
Please note that blocking cookies may not entirely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of specific uses, please follow the steps outlined in the "Behavioural Advertising" section above.
Do Not Track
Please note that, because there is currently no consistent industry standard for responding to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page.
Contact Us
For more information about our privacy practices, or if you have any questions or would like to make a complaint, please contact us by email at support@nemilo.com or by post at the address below:
Ortekoor Limited
No.5, 17/F, Strand 50, 50 Bonham Strand, Sheung Wan, Hong Kong.
Our e-mail address: support@nemilo.com
Last updated: 21 April 2026
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local authority or our supervisory authority at https://ico.org.uk/make-a-complaint/.